Frequently asked questions

We specialize in healthcare environments, including:

• Medical clinics
• Walk-in clinics
• Dental clinics
• Physiotherapy clinics
• Chiropractic clinics
• Specialist medical offices
• Eye clinics
• Veterinary clinics
• Outpatient surgical centres

Healthcare facilities have environmental-cleaning requirements and risk considerations that differ from many conventional office settings. Depending on the agreed service plan, our approach may include documented SOPs, colour-coded systems, cross-contamination controls, disinfectant contact-time procedures, quality inspections, corrective-action tracking and ATP cleanliness monitoring. Our services include:

• Healthcare-grade disinfection
• SOP-driven cleaning procedures
• Cross-contamination prevention
• Healthcare-focused infection prevention practices
• Documented quality inspections
• ATP verification (where included)
• Monthly quality reviews
• Quarterly client review meetings

SterileCore personnel assigned to cleaning work receive training appropriate to their responsibilities. This may include WHMIS education, job- and product-specific chemical training, PPE procedures, cross-contamination controls, sharps awareness, facility orientation and SterileCore standard operating procedures. Training records are maintained in accordance with company requirements. Every SterileCore technician receives training in:

• WHMIS
• Healthcare-focused infection prevention
• PPE use
• Cross-contamination prevention
• Chemical handling
• Sharps awareness
• SterileCore Standard Operating Procedures (SOPs)

We select cleaning and disinfection products based on the surface, facility requirements, product compatibility and the agreed service scope. For disinfection, we follow the manufacturer's label directions, including preparation, application and contact time. Product information can be provided to the client upon request.

Our procedures are informed by recognized environmental-cleaning and infection-prevention principles and are adapted to the written service scope. We also coordinate with facility-specific policies where they are provided to us. SterileCore's environmental-cleaning services support but do not replace the facility's IPAC program, clinical policies or professional responsibilities. Our procedures follow recognized infection prevention principles and standardized SOPs.

Yes, ATP Verification monitor provides an indicator of biological residue on tested surfaces but does not identify pathogens, confirm sterility or guarantee the prevention of infection.

Yes, SterileCore Solutions Inc. maintains commercial general liability insurance applicable to its contracted operations. Evidence of current coverage can be provided upon request.

Yes. Workers are covered in accordance with applicable Alberta workers' compensation requirements. A clearance letter may be provided when available and appropriate.

The appropriate frequency depends on:

• Patient volume
• Number of treatment rooms
• Clinical services provided
• Operating hours
• Infection risk

We will prepare a service plan basec on your facility's operations, scheduled and identified environmental-cleaning requirements. Our services are intended to support your facility's procedures; responsibility for determining and maintaining the facility's legal professional and regulatory compliance remains with the facility

We offer flexible service agreements. We'll discuss options during your consultation.

Yes. Workdays, Evenings, weekends or after-hours service are available depending on client preferences.

Reported service concerns are handled through a documented process that includes logging the concern, reviewing the circumstances, assigning corrective action, communicating with the client and verifying follow-up where appropriate.

Yes. We provide the equipment, microfiber systems and healthcare-grade products. Consumables like soap, paper towels, tissue and toilet paper are an optional add-on.

Complete our online quote form for a preliminary service range, customized to the details you provide.

Yes. We offer a complimentary on-site assessment for facilities actively considering professional cleaning. It lets us understand your facility, answer questions and prepare an accurate proposal. It isn't a standalone consulting or infection-prevention audit service.

The online estimate is provided for preliminary budgeting purposes. A site assessment allows us to verify the facility information, confirm the service scope, identify access or operational requirements and prepare a written proposal. Online estimates are preliminary budgeting ranges. Final pricing and service obligations are established only in an accepted written proposal or service agreement.