Frequently asked questions
Common questions about our cleaning, standards, staffing and pricing. Can't find yours? Reach out anytime.
What types of healthcare facilities do you service?
We specialize in healthcare environments, including:
- Medical clinics
- Walk-in clinics
- Dental clinics
- Physiotherapy clinics
- Chiropractic clinics
- Specialist medical offices
- Eye clinics
- Veterinary clinics
- Outpatient surgical centres
How are you different from regular commercial cleaning companies?
Healthcare facilities require a higher standard than standard office cleaning. Our services include:
- Healthcare-grade disinfection
- SOP-driven cleaning procedures
- Cross-contamination prevention
- Healthcare-focused infection prevention practices
- Documented quality inspections
- ATP verification (where included)
- Monthly quality reviews
- Quarterly client review meetings
Are your staff trained?
Yes. Every SterileCore technician receives training in:
- WHMIS
- Healthcare-focused infection prevention
- PPE use
- Cross-contamination prevention
- Chemical handling
- Sharps awareness
- SterileCore Standard Operating Procedures (SOPs)
What cleaning products do you use?
We use professional healthcare-grade disinfectants and follow the recommended contact (dwell) times for effective disinfection.
Do you follow infection prevention standards?
Yes. Our procedures follow recognized infection prevention principles and standardized SOPs.
Do you provide ATP testing?
Yes. ATP verification is included as part of our premium quality assurance.
Are you insured?
Yes. SterileCore Solutions Inc. carries commercial general liability insurance. We can provide proof of insurance upon request.
Are your employees covered by WCB?
Yes. Our employees are covered under the applicable workers' compensation requirements.
How often should my clinic be cleaned?
The appropriate frequency depends on:
- Patient volume
- Number of treatment rooms
- Clinical services provided
- Operating hours
- Infection risk
We will recommend a schedule during your complimentary assessment.
Do you require long-term contracts?
We offer flexible service agreements. We'll discuss options during your consultation.
Can you clean after clinic hours?
Yes. Most clients prefer evening or after-hours cleaning to avoid disrupting patient care.
What happens if there is an issue?
We use a documented issue management process. Every concern is:
- Logged
- Investigated
- Corrected
- Verified
- Closed with documented follow-up
Do you provide cleaning supplies and equipment?
Yes. We provide the equipment, microfiber systems and healthcare-grade products. Consumables like soap, paper towels, tissue and toilet paper are an optional add-on.
How do I get a quote?
Complete our online quote form for an instant quote, customized to the details you provide.
Do you do a site assessment, and is it free?
Yes. We offer a complimentary on-site assessment for facilities actively considering professional cleaning. It lets us understand your facility, answer questions and prepare an accurate proposal. It isn't a standalone consulting or infection-prevention audit service.
Why conduct a complimentary site assessment if I already have a quote?
The assessment won't change your quoted price. It lets us learn your facility, confirm access, identify high-touch and high-risk areas, and prepare for a smooth start, so we deliver our best from day one.
Request a complimentary site assessment
Our team will visit your facility, assess your cleaning requirements, and develop a customized service plan designed specifically for your healthcare environment.
Disclaimer: Complimentary site assessments are available for qualified healthcare facilities following review of your estimate request.