Privacy policy

Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact Information

Information you voluntarily provide, including:

• Name
• Company or organization
• Email address
• Telephone number
• City or municipality

Facility Information

When you request a quote or an estimate, we collect details about the facility to be serviced, including:

• Facility name and type (e.g., physiotherapy, medical, or dental clinic)
• Service address
• Number of treatment rooms, washrooms, staff rooms and kitchens
• Approximate square footage

Quote Information

Information you submit through our online quote and estimate tools, including your service requirements, additional comments or instructions, and the estimate figures generated for you.

Communications

Records of your correspondence with us, including the content of inquiries, quote requests, and any messages exchanged by phone, email, or through the forms on our website.

Website Usage Information

Technical information collected automatically when you visit our website, such as your IP address, browser and device type, and pages viewed. We use this information to secure our website, prevent abuse (such as duplicate or fraudulent form submissions), and understand how our website is used.

Cookies and Analytics

We use functional cookies to prevent duplicate form submissions and to enforce reasonable limits on the number of requests submitted, and we use Cloudflare Turnstile to help verify that form submissions come from a genuine visitor rather than automated software. You can control or disable cookies through your browser settings, though some parts of our website may not function properly without them.

Purposes for Which We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries
• Prepare estimates and quotes
• Arrange site assessments
• Provide the services you have requested
• Maintain business and client records
• Process payments
• Improve our business operations

Service Providers and International Processing

We rely on third-party service providers to operate our website and business, including providers of website hosting, cloud database and storage services, email delivery, and bot/security verification.

Some of these service providers, or their servers, may be located outside Canada, including in the United States. As a result, personal information may be stored or processed outside Canada and may be subject to the laws of the jurisdiction in which it is held, including lawful access by courts, law enforcement, or national security authorities in that jurisdiction.

We select service providers that maintain appropriate safeguards and permit them to use personal information only as necessary to provide services to us, and not for their own independent purposes.

Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to satisfy any applicable legal, regulatory, or business requirements. When personal information is no longer required for these purposes, we destroy, erase, or anonymize it.

Safeguards

We protect personal information using administrative, technical, and physical safeguards that are reasonable given the sensitivity of the information. These include:

• Administrative safeguards, such as limiting access to personal information to personnel who need it to perform their duties
• Technical safeguards, such as encrypted data transmission, access controls, and authentication requirements for our systems
• Physical safeguards, such as restricting access to records and devices used to store or process personal information

No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee its absolute security.

Access and Correction

Subject to certain exceptions permitted or required by law, individuals have the right to request access to the personal information we hold about them and to request that we correct any information that is inaccurate or incomplete.

To make a request, contact our Privacy Officer using the details below. We may ask you to verify your identity before processing a request and, where permitted by law, may charge a reasonable fee for access requests. We will respond within the timeframe required by applicable privacy legislation.

Complaints and Contact Information

SterileCore Solutions Inc. has designated a Privacy Officer who is responsible for our compliance with this Privacy Policy and applicable privacy legislation. If you have a question, concern, or complaint about how we handle personal information, please contact our Privacy Officer at:

Privacy Officer
SterileCore Solutions Inc.
Email: info@sterilecoresolutions.com
Phone: +1 587 316 0909

We will investigate all complaints received and respond within a reasonable time. If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta or, where applicable, the Office of the Privacy Commissioner of Canada.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any revisions will be posted on this page with an updated “Last updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed of how we collect, use, and disclose personal information.